Return/Exchange Policy DCGpac

Can I return a product ordered from DCGpac?

Absolutely, we offer no questions asked hassle-free returns or exchange policy within 7 days of receiving your order. To facilitate a return or exchange, the order must be unopened and in its original packing for a full refund. The refund amount is only on the order value and does not include the shipping cost.

**The return/exchange policy excludes any product which has been customised or made to order or explicitly marked non-returnable on the website.**

 Guidelines for Returns & Replacements for items that have been opened

 You can also get in touch with us for returning or replacing any item if:

• The product is damaged /defective
• Does not match the description given on the website
• The product received is of the wrong colour/size/quantity
• There are missing accessories/items/parts

Please email us at support@dcgpac.com for your return/replacement request along with your order details.

 Can I cancel an Order?

Cancellation is possible within 24 hours of placing the order and if it has not been dispatched yet. If an order has been dispatched then only return guidelines are applicable. Customised and made-to-order products cannot be cancelled once it has been processed. If the cancellation has been accepted then you would be eligible for a full refund of your “pre-paid” orders.

 How can I return items?

Once a return has been authorized by us then we would ask our courier partners to initiate a pickup. Please note you would need to pack the product and stick the address/return label before handing the product to our courier partner.

In case our courier partner does not have a return pickup service in your pin code, then we would let you know and you would need to arrange to self-return the products.

All returns should be sent to the following address quoting the order number  

DCG Tech Limited Khasra no- 1429-30, Daultabad Industrial Area, Daultabad, Gurgaon-122006, Haryana.

How and when will I get my refund?

Upon receipt of your return items in our facility, our team will check the same and once accepted will authorize and initiate the refund process for all eligible items.

The refund will be issued within 3-5 working days to your Banking account. We would ask you to provide your Net banking details to facilitate an NEFT/UPI transfer of the amount.